Job Description

Role Overview

Apply Tier 2/3 technical support expertise to help train next-generation AI systems through detailed, real-world troubleshooting input. This remote contract role focuses on diagnosing user technology issues, documenting effective solutions, and improving how technical support workflows are understood.

Key Responsibilities

• Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
• Support Windows, macOS, and Linux environments, including connectivity issues involving TCP/IP, VPNs, and DNS.
• Record troubleshooting steps, resolutions, and user interactions clearly in a ticket management system.
• Provide detailed process insights that improve future support workflows and technical training data quality.
• Collaborate asynchronously and explain technical concepts clearly in written and verbal communication.
• Identify recurring support patterns and recommend process improvements to the project team.

Qualifications

• At least 3 years of proven Tier 2/3 IT support experience.
• Strong hardware and software troubleshooting skills across varied platforms.
• Working knowledge of networking, including TCP/IP, VPN, and DNS troubleshooting.
• Proficiency with ticket management systems and thorough technical documentation practices.
• Excellent written and verbal communication skills, including the ability to provide user-friendly explanations.
• Ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
• CompTIA A+, Network+, or ITIL certifications are advantageous.
• No previous AI experience is required.

Work Terms

• Remote contract engagement.

Compensation

• $30 to $55 per hour.

Application Process

• Apply using an email address or Google account and accept the applicable terms and privacy policies to continue.

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