Computer User Support Specialists Job at micro1, Remote

  • micro1
  • Remote

Job Description

Role Title: Computer User Support Specialists

Role Type: Contractor

Location: Remote

micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required, your domain knowledge is what matters.

Scope of Work

  • Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
  • Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
  • Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
  • Contribute detailed process insights that enhance future support workflows and training data quality.
  • Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
  • Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

  • Minimum 3 years' proven experience providing Tier 2/3 IT support.
  • Expertise in diagnosing and resolving hardware and software issues across varied platforms.
  • Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
  • Proficiency with ticket management systems and thorough documentation practices.
  • Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
  • Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
  • Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

Job Tags

Temporary work, For contractors, Remote work

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